Shipping policy

Shipping Policy

Order Processing

All orders are made to order. Please allow 1–5 business days for production before your order is shipped.

Once your order has been produced, it will be prepared for shipment and handed over to the shipping carrier.

Shipping Time

Estimated delivery time after shipment is 5–12 business days, depending on the destination, carrier, customs procedures, and other factors beyond our control.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, shipping delays may occur due to:

  • High order volumes
  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Other unforeseen circumstances

We are not responsible for delays caused by shipping carriers or customs authorities.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us.

We will work with the shipping carrier to investigate the shipment.

Packages confirmed as lost by the carrier may be eligible for a replacement or refund at our discretion.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Include clear photos of:

  • The damaged product
  • The shipping packaging
  • The shipping label

We will review your claim and, if approved, provide a replacement or another appropriate solution.

Incorrect Items

If you receive the wrong item or an item with a manufacturing defect, please contact us within 7 days of delivery with photos of the issue.

Once verified, we will arrange a replacement or another suitable resolution at no additional cost.

Delivery Confirmation

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package was stolen after delivery, please contact the shipping carrier directly. We will assist where possible but cannot guarantee reimbursement for packages marked as delivered.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team through our contact page or email.